Q1. How do I get a quote or place an order?
Q2. How long will it take to get my digitized design?
Q3. What's the charge for editing?
Q4. What kind of software do you use for digitizing?
Q5. Any other formats do you supply for embroidery except DST?
Q6. How do I get my logo?
Q7. What payment methods do you accept?
Q8. How to pay for my designs?
Q9. Do you provide free trial order?
Q10. Can you do 3D puff / patches/ applique?
Q11. Do you have any minimum order? What's your charge price?
Q12. I'm afraid that you would sell our design.
Q13. Do you sell your stock design?
Q14. What if I don't like my job?
Q15. If we place orders with you, is it possible to get a term?
Q16.Why does your sewout look good but ours are in the opposite?
Q1. How do I get a quote or place an order?
Answer: Send us an e-mail to below addresses with your logo attached in JPG, TIF, BMP, CDR, AI or PDF format, although JPG is preferred, To make sure the design will be sent back as soon as possible, please send us your design along with 3 main items:
a. Size: Please specify the width and height
b. Material: What kind of fabric it will be sewn on?
c. Format: what kind of format you want and other special inquires.
Email: AbbyTecDigitizing@gmail.com or digitizing@AbbyTecDigitizing.com
Or upload your logo to http://www.abbytecdigitizing.com/order.asp
We'll send a short confirmation email within 10 minutes after receiving your e-mail. If you do not get it on time, please check you spam inbox or bulk inbox of your email, it is probably that our reply goes into it. If it does not work, you can also try following ways:
Write down your comments to http://www.abbytecdigitizing.com/contact.asp?id=12
***Make sure that you send your request to above e-mail addresses at the same time in order to avoid its missing during the internet transfer.***
Q2. How long will it take to get my digitized design?
Answer: Our standard turn-around time is 24 hours. If you have a special request, just remind us and we will finish within a few hours with NO extra charge.
Q3. What's the charge for editing?
Answer: Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part.
Q4. What kind of software do you use for digitizing?
Answer: We use Tajima, Wilcom, Rainbow, Richpeace, and Melco for digitizing.
Q5. Any other formats do you supply for embroidery except DST?
Answer: We also can supply most of other formats with NO extra charge such as CND, PES, PEC, JEF, EMB, ART, EXP, HUS, POF, and XXXiietc..
Q6. How do I get my logo?
Answer: We will send back the completed DST file (if you need other format please inform us), as well as the scan of the sewout, which will be scanned with high dpi and obviously tied into the thread count, then you can check the quality.
Q7. What payment methods do you accept?
Answer:
a. We take Company check, Visa, Mastercard and American Express.
b. You can pay by credit card via http://www.PayPal.com at no extra cost.
c. To pay by bank wire payment, please contact us.
Q8. How to pay for my designs?
Answer: About payment, you can pay by credit card via http://www.PayPal.com at no extra cost. PayPal is the fast, easy and secure way for online payments. (PayPal, an eBay company), our PayPal account is: AbbyTecEmb@yahoo.com.
Or visit our website online payment: http://www.abbytecdigitizing.com/page.asp?id=21 , Simply click "Pay Now" button, it's redirected to PayPal's secure payment site. At the same time we accept credit card and check, if you want to learn more about this, please contact our accounting department at invoice@AbbyTecdigitizing.com.
Q9. Do you provide free trial order?
Answer: We don't provide the trial order free of charge since our quality is guaranteed, but 30% discount for your first try, you can send a logo to us to digitize, and will not pay unless you are satisfied.
Q10. Can you do 3D puff / patches/ applique?
Answer: Yes, we can. All of digitizers here are very experienced in it.
Q11. Do you have any minimum order? What's your charge price?
Answer: Our unit price is US$3.60/1000 stitches, no minimum order. The maximum charged price is US$144 - so the stitch count is 40,000 stitches.
Q12. I'm afraid that you would sell our design.
Answer: Your design will be kept strictly confidential by us. We never sell our customer' s design to others. Also we have a strong system of store to keep your designs in case you lose it or can't find it, please feel free to contact us, we'll resend it to you ASAP.
Q13. Do you sell your stock design?
Answer: In order to protect customers' copyright, we do not sell their designs, but weĦŻve collected a great amount of stock designs from China embroidery industry for selling, including schiffli embroidery designs, you can email to info@AbbyTecdigitizing.com to know the details. Website for this business is coming soon.
Q14. What if I don't like my job?
Answer: We make every effort to make sure that you are satisfied with your order. We will do everything possible to ensure that your orders are done with the highest quality. Let us know if you are not satisfied with the design we digitized, we will make it correct as per your request right away.
Q15. If we place orders with you, is it possible to get a term?
Answer: We usually send out invoices to our customers twice a month, for the previous half month work. Since it may take about one week to prepare and send out the invoices, it implies term already when you get the invoice. Therefore, we will not give term, and the invoice is due up on receipt.
Q16.Why does your sewout look good but ours are in the opposite?
Answer: Sewout may be quite different from two embroidery machines, using the same digitizing file. From our experience, the followings might be factors that cause the difference:
. Fabric material.
. Needles
. Thread
. Human skill
. Setting up of an embroidery machine, like speed,
. Age of an embroidery machine - very new, or very old. Different brands may or may not be a reason. The digitizing file may be customized somehow to offset such difference if scan or digital image of your sewout is provided.
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